How do I track my order?
We will email you when there are updates to your order’s shipment or the status of your order.
If you have a personal account with Fashionjellys, please log in to your account. You’ll see which orders are in progress and get shipment tracking updates.
If you don’t have an account, find your order number, then go to Order Information and enter it.

How do I know if ordering online is safe?
To help determine whether your connection is secure, check the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Socket Layer (SSL) should be active, which helps protect information transmitted through the website. You should also verify that the URL of the page you are on contains “https” at the beginning. Most browsers also provide additional security alerts.

What happens when my item is out of stock?
Items that cannot be shipped when the order is placed are on back order and will be shipped at a later date. We will provide you with an approximate ship date when you add items to your bag and during checkout. Backorder shipping dates are approximate, we will email you if the date changes. Please note that although your credit card will be authorized on the date you place your order, you will not be charged until the item is shipped.

What are the benefits of registering an account?
· Customer Reviews: Share your thoughts about Fashionjellys shopping, assign a one to five star rating and write a review.
· Email Updates: Get exclusive news by signing up for dedicated email updates. No matter which item you’re interested in, we’ll provide you with email updates. You can unsubscribe from our newsletter at any time by clicking unsubscribe at the bottom of any email we send you.
· Address Book: To really save time, fill in your address book with the addresses of your family and friends so you don’t have to enter them again in the future.
· Purchase History: If you have placed an order, you can determine its status and check the order date and order number of items you purchased in the past.



Payments and taxes

What payment methods can I use?
Fashionjellys accepts the following terms:

· Credit cards: Visa, Mastercard, American Express, Discover, etc.
· Other payment methods: PayPal, Google Pay and Apple Pay

At this time, we do not accept cash, cash on delivery, checks, money orders or gift certificates for online purchases. If you have any questions, please contact us at Dianj3168@gmail.com.

Can I add a different payment method to my order?
Sorry, not possible. We are currently unable to accept multiple credit cards in a single transaction. However, you can pay the remaining balance at the time of purchase using a credit card or PayPal.

Do you offer a customer loyalty program?
Yes, you can become a member of Fashionjellys (it’s easy to join, and it’s free!). As a member, you will enjoy exciting offers and take advantage of occasional offers every time you shop with us, so you can buy anything you want.

Will you charge tax on my order?
This depends on the customs in the region where your order is located. We cannot estimate these costs. We recommend that you understand the tax laws and policies in your region before placing an order to ensure you understand whether you need to pay additional taxes.



Bills and Charges

What is a credit card authorization?
Once your order is placed, a pre-authorization of the full amount (pending charge/hold) will be charged to your credit card. Depending on your financial institution, this pre-authorization is usually automatically removed within 7 days.

When will my credit card be charged?
Your credit card will be charged when each item is shipped. If your order contains multiple items that ship at different times, you may see multiple credit card charges.

When will I receive my refund?
If you return the item to our after-sales warehouse, we will process your refund once the item is received and the refund amount will be credited to your original payment method. Depending on your financial institution, you may see your refund within 3-5 business days.

Can I change or cancel my order?
You can request a cancellation within a short period of time after placing your order. To cancel an order, please log into your account, find the order in Purchases, click “Details” and then click “Cancel Order” or submit a request to our customer service team. If the “Cancel Order” button is disabled, the cancellation window has passed and your order is not eligible for cancellation. We cannot cancel orders after this time period has passed.

If we are able to cancel your order, your payment method will not be charged. If we are unable to cancel your order, we will charge your payment method and ship your items to you.




How much does it cost to ship my order?
We offer free shipping to most areas around the world, which means you don’t have to pay extra shipping charges. You can see specific shipping information at checkout to ensure your order will be delivered to your address free of charge. Please note that some areas may not be included in the free shipping range. For relevant information, please consult our customer service team so that you can clearly understand the shipping costs.

How long is the delivery time?
Delivery times vary by region and option. Typically, you can see the estimated delivery time frame during checkout.

What should I do if I don’t receive my shipment?
If you lose an item or shipment within 30 days of shipment, please contact us via email for assistance and we will assist you as quickly as possible.


Returns and exchanges


If I don’t like the product I purchased, can I return or exchange it?
Yes, we support returns within 30 days. Please ensure that the returned items are unwashed, undamaged, unstained and in original condition without affecting secondary sales. For more details on returns and exchanges, please see our Returns and Exchanges Policy.

How will refunds be processed?
Once we receive the returned item and confirm that it complies with our returns and exchanges policy, we will issue a refund for you. Refunds will be made to your original method of payment.



Promotions and sales (if any)

How to use promotional code?
Promotional Codes: You may be eligible for promotions associated with specific codes. Promotional codes can sometimes be found on promotional product pages or in promotional emails we send you. To use this code, enter the code in the Promotional Code field in the payment section during the checkout process. Promotional codes are not case sensitive.

Does Fashionjellys offer coupons?
We do not currently offer coupons. However, we offer discounted items and promotions from time to time to give you more value. You can get the latest promotion information and details of discounted items by visiting our website or subscribing to our newsletter.


About the Fashionjellys website

Why can’t my browser use your site?
Ordering from our website requires the use of an SSL-compatible browser. We recommend using the latest version of Google Chrome. If you are using an earlier version of the browser listed, we cannot guarantee that all features of our website will work properly. You will also need to turn on cookies in your browser preferences.

Do I need to turn on cookies in my web browser to shop on the site?
Yes. Fashionjellys website cookies allow us to:

· Regard you as a returning visitor.
· Store and retrieve items in your shopping bag and wish list.
Fashionjellys is committed to continually improving your experience using our website. Cookies are an effective way to identify unique and anonymous visitors and understand how they navigate our website. Anonymous visitors to our website remain anonymous under all circumstances. We do not attempt to identify visitors who do not voluntarily register on our site or place an order. Cookies cannot be used to retrieve personal data from your hard drive, install viruses, obtain your email address, or obtain any information about your identity.

We only use the information collected through cookies to understand usage patterns, provide personalized features, or isolate problems experienced by visitors to our site. We do not use cookies for any other purpose.

How do I turn on cookies in my browser?
To turn on cookies and shop on our site, please follow the steps provided by your browser, you can refuse cookies by turning them off in your browser. However, if you turn cookies off, we will not be able to track your order or prevent you from purchasing from our site. We also cannot identify you as a registered user to allow you to access your account information.

How do you use cookies?
We use cookies to improve your shopping experience. When you visit Fashionjellys, your cookie helps us track your order while you shop on our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provide you with access to your account information. If you save your information with us or order from us, we also use cookies to monitor and maintain information about your use of our website. If you do not save your information with us or order from us, we may monitor and maintain information about your use of our website in a way that does not identify you. In either case, this information helps us improve the design of our website and our products, services and promotions to better serve you.

We may also use cookies to track and maintain your identity across websites that we have previously visited, to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

Does your website use pop-up ads?
No, Fashionjellys does not participate in pop-up ads. If you see pop-up ads on your computer screen, it’s most likely due to an adware program installed on your hard drive. Many of these programs are designed to install themselves as you browse shopping, coupon and music sites, with little to no warning.

How do I contact Fashionjellys about a potentially fraudulent website or email?
Recently, there has been an increase in the number of websites and emails trying to lure customers into providing personal information. These emails or websites often solicit charitable donations from reputable companies or offer gift cards in exchange for information. We do not solicit charitable donations in this way, nor do we sponsor these websites, nor are we affiliated with the website operators. If you come across any potentially fraudulent websites or emails, please contact us by forwarding the information to Dianj3168@gmail.com so we can follow up.